Frequently Asked Questions

If an order has not been shipped then you have the option to cancel. Please contact us at OneKindofGeminiCollection@gmail.com

You can contact us Monday- Friday between 8:00am-6:00pm CST at myoneofakindcollection@gmail.com
 

Upon purchasing a basket, all customers will receive an email regarding an item list of things that can be purchased for a basket.

Sure! Please send us an email to myoneofakindcollection@gmail.com or DM us through Instagram or any of our current social media platforms and we will be happy to assist you. If you have a specific question about your order, please be sure to provide your order number and address. Please refer to "How to contact" when asking questions. Thank you. 

Currently, at the moment we are not offering the option to exchange items.

All products have a standard production and processing time of 7-10 business days. In cases of extreme conditions, order may be delayed. Once your order is placed, a shipping label will be completed and a tracking number will be provided to either the phone number or email provided. All orders are normally shipped through USPs. Processing time typically takes 3-5 business days excluding Saturdays and Sundays which are considered weekend days. Please only contact us if you have not received your order a tracking number. 

Yes, all purchases are provided with a tracking or order number.